Frequently Asked Questions

• What services do you provide?

  We offer a wide range of in-home care services, including personal care assistance, companionship, meal preparation, medication management, and more. Our goal is to ensure that your loved ones receive personalized care that meets their unique needs. For a complete list of services, please visit our Services page.

• What areas do you service?

  We proudly serve Penticton, Naramata, Summerland, Okanagan Falls, and Keremeos. If you're unsure whether we can reach your location, feel free to contact us for more information.

• Do you accept insurance?

  At this time, we do not accept insurance. However, we believe in offering transparent, competitive pricing for our services. If you're concerned about the cost of care, we’re happy to discuss flexible payment options to ensure your loved one receives the support they need.

• Do you have Workers' Compensation and liability insurance?

  Yes, we are fully insured and carry both Workers' Compensation and liability coverage to ensure peace of mind for you and your loved ones.

• What days and hours do you work?

  Our caregivers are available 24/7, 365 days a year to provide care whenever you need it, ensuring around-the-clock support.

• Can you provide specialized care for specific conditions (e.g., Alzheimer’s, Parkinson’s, etc.)?

  Yes, our caregivers are trained to assist individuals with a variety of health conditions, including Alzheimer’s, Parkinson’s, and other chronic illnesses. We tailor our care plans to meet each client’s specific needs.

• How are caregivers selected and screened?

  All our caregivers undergo a thorough screening process, including background checks, interviews, and reference verification, to ensure they are qualified and trustworthy. We also match caregivers based on their skills and the needs of your loved one.

• What if we need to change the care plan?

  We understand that care needs can evolve over time. You can adjust your care plan at any point to ensure that it aligns with your loved one’s changing needs. Simply reach out to us, and we’ll work together to make necessary adjustments.

• What is the cost of your services?

  The cost of our services varies depending on the level of care required and the duration of service. Please contact us for a detailed quote tailored to your specific situation.